It says it cannot print

[22jessie]

It says it cannot print. New cartridge and it won't print

[Raj_05]

Hi @22jessie, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is not printing even after installing a new cartridge, there could be several reasons for this issue. Here are some troubleshooting steps you can follow.

Check Cartridge Installation:

• Ensure that the new cartridge is installed correctly. Make sure it's securely seated in the correct slot.
• Remove the cartridge and reinsert it, ensuring that you hear a click indicating it's properly in place.

Remove Protective Tape:

• Some cartridges have a protective tape that needs to be removed before installation. Ensure that you have removed any protective tapes or covers from the cartridge.

Printer Status and Error Messages:

• Check the printer's control panel or display for any error messages or status indicators. This may provide information on the specific issue.

Printer Software:

• Make sure that the printer software on your computer is correctly installed and up to date. Check the HP website for the latest drivers for your printer model and install them.

Paper Jam:

• Check for any paper jams in the printer. Even a small piece of paper stuck in the printer can cause printing issues.

Printer Connection:

• Ensure that the printer is properly connected to your computer. If it's a wireless printer, check the Wi-Fi connection.

Printer Queue:

• Check the printer queue on your computer to ensure that there are no pending print jobs. If there are, try clearing the queue and restarting the print job.

Restart Printer:

• Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve printing issues.

Test Print:

• Use the printer's self-test or diagnostic page feature to check if the printer is functioning correctly without relying on the computer. Refer to your printer's manual for instructions on how to perform a test print.

Check Ink Levels:

• Verify that the ink levels in the new cartridge are sufficient. Some printers provide an option to check ink levels through the control panel or printer software.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware updates. Visit the HP website and look for firmware updates specific to your printer model.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support