J4580 cartridge problem

[P241]

Hi

Could I ask for some help please ?

 I have just put in the new colour and black cartridges in my J4580 printer.  These are not HP cartridges.    I have had the printer for many years and not had this problem before.          

 There is a continual fault shown with the black cartridge :  “Print Cartridge Problem”.   I have taken it out and in many times.  I have cleaned the contacts inside and out.   I have unplugged and reset the machine as referred to on the internet but nothing makes it work.

I have even put the old black cartridge back in ( I know that there is virtually no ink in it) and that works as normal i.e it asks me to start the realignment.  When I then put the new cartridge back in it says “cartridge fault” again.  

I bought another new (nonHP) black cartridge but this gives me the same "black cartridge problem".   Does anyone have any ideas please.?

Many thanks.

[sandytechy20]

@P241

Welcome to HP support community.

Refer this HP document for assistance:- Click here

I hope that helps.

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Cheers.