Jams when printing on 210 gsm glossy photo paper

[DeePee38]

When printing colour photos on 210 gsm one side glossy photo paper my printer stops feeding the sheet after between 1 cm and 12 cms have passed the print head.
I am feeding only one sheet at a time. This seems to happen after 2 copies have successfully printed.

Any suggestion ladies & gentlemen?
I am a UK citizen living in the centre of France and I am quite handy at fixing equipment and well equipped with good quality tools.

[sandytechy20]

@DeePee38

Welcome to HP support community.

Clean the paper rollers behind the ink cartridge access area

1. Gather the following materials:

   • A clean, lint-free swab that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Press the Power button to turn off the printer.

3. Disconnect the power cord from the rear of the printer.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

   

5. Locate the paper path cover, in the area behind the cartridge access area.

   Figure : Locate the paper path cover

   

6. To remove the paper path cover, pinch the tabs together, and then lift up.

   Figure : Remove the paper path cover

7. 1. 

      Pinch the tabs together

   2. Lift up

8. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.

9. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers inside the printer

   

10. Allow the rollers to dry for 10 to 15 minutes.

11. Check the rollers on the underside of the paper path cover. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.

    Figure : Check the rollers on the paper path cover

    
12. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

    NOTE: 

    Make sure that both edges of the paper path cover are in place.

    Figure : Replace the paper path cover

    

13. Close the cartridge access door.

    Figure : Close the cartridge access door

    

14. Reconnect the power cord to the rear of the printer.

15. Press the Power button to turn on the printer.

16. Touch OK to clear any messages on the printer control panel.

17. Try to print.

Update the printer firmware

Follow the steps mentioned in this HP document to update printer firmware:- Click here

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.