Jobs stuck in print queue, will not print from HP Desk jet 3055A to Acer Aspire Window Vista PC

[Criztal]

Hello,  I have just joined this community.  I have been trying to print an online bank statement using my HP Deskjet 3055A connected via wireless.  Am using an Acer Aspire Windows Vista desktop PC.  Have printed many bank statements but never had this problem before.  When I click print and then OK, nothing happens.  I click on the printer icon, in bottom right of screen, the details of the printer queue come up - there are three jobs waiting and the top one says 'error printing'.  At the top of the box it says 'HP07A064 (HP Deskjet 3050A J611 series) - offline.  To the left of this the printer icon has a green tick, which I think means it is the default printer.  On my printer, the blue light indicating Wi-fi connection is on.  However, I can't get these documents to print!  Would be grateful if any member can advise me how to solve this issue.  Many thanks.

[Jeet_singh · Accepted solution]

Hi @Criztal,

 Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues printing on your HP DeskJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's try to follow these steps here: 

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

For more assistance, please follow all the steps suggested in the support document for - HP Printers - Print Jobs Stuck in Print Queue

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[Criztal]

Many thanks for your reply.  Followed your instructions above and problem solved!

[Jeet_singh]

Hi @Criztal,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,