Just joined Instant Ink, they only set Tri Colour cartridge

[snorters]

Hi I've just joined Instant Ink and received my first delivery.

It had one Tri Colour cartridge but no Black cartridge.

I can't  seem to find any contact details.

Has anyone had a similar problem or can give advice?

Printer is Envy 4524.

Thanks.

Steve

[Dragon-Fur]

@snorters

Well, rats.

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges

If the ink in the printer is "regular" ink (not Instant Ink cartridges):

Assuming you still have regular ink for / in the printer, do not (now) install the color Instant Ink cartridge.  Wait to install both Instant Ink cartridges when you receive the black Instant Ink cartridge.

References

Instant Ink / HP Technical Support

Scams and Unscrupulous Contacts – Please READ:

Be aware of scams, thieves, and vermin that infest the underbelly of the forum. 

These people are NOT here to help you.

• HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

• Do not respond to random “we can help – call us at this number” messages.
• HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.
• Verify all phone numbers against HP Contact information in HP Documents.
• HP will not call you to tell you there is a problem on your computer.
• HP will not call you and ask for your personal information.
• HP will not call you to offer you money.
• HP will not insist that you let the technician log into your computer.
• HP will not tell you your computer is full of malware and then offer to sell you a “plan”.

• Avatars and "HP" emblems inside an email or message can be faked.

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

Option 1

Wait for an Instant Ink agent to find and post a response on this thread.

And / Or

Option 2

Contact Instant Ink Support / HP Tech Support in your region, chat (as available) or speak with a “live person” and ask for help.

Refer to your regional Terms of Service contract to verify available contact options in your area.

______________________________________________________________

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5:  Instant Ink Program Cartridges Must Be Returned by You to HP

#  7:  Service Plans -- What is a page?

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

______________________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  7:  Instant Ink Program Cartridges Must Be Returned by You to HP

#  8:  Service Plans -- What is a page?

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

______________________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

______________________________________________________________

Instant Ink Help, Documents, Videos

HP Instant Ink, Sign-up, FAQ, and Important "Small Print" Information

Look for contact options at the top right of the page:  Chat as available or phone number

• Subject List: Scroll down on page or click Three vertical dots top right of page
• FAQ includes “Is my printer eligible for HP Instant Ink?”
• Eligible Printer List (Under "How it works")
• Scroll to the bottom and read all-important “small print” information (includes “Print free for life” plan)

Not sure where to start? Stuck? Guided Help Options:  HP Instant Ink – Top Solutions

What is Instant Ink?  How it works – how to participate:  HP Printers - Enrolling in HP Instant Ink

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges

HP Connected Website Support Page > Troubleshooting, How-to, Video Tutorials:   HP Connected

HP Connected > How to > Printer Setup, Installation & Updates >

• Setting Up an HP Connected Account

Scroll down to the bottom of the page to FAQ:

Can I reuse a customized printer email address?

Instant Ink Website Support Page > Troubleshooting, How-to, Video Tutorials:  HP Instant Ink

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

Instant Ink - Replacing or Adding Printers to Your Account

ePrint, and Print Applications

Videos!

Fitting Instant Ink Cartridges in your HP Envy or Officejet Printer

Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of Webpage)

_____________________________________________________________

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[snorters]

A reply, thanks!
Sorry, am a bit naive so may be a silly question.
They are non regular inks currently in printer but as I have just enrolled I expected both (it suggested that in the literature as I joined).
So, my naive question is, does the printer know I still have quite a bit of non regular black ink? And will it send black replacement when ready?
Thanks again for the reply.

[Dragon-Fur]

@snorters

Sorry, now I am confused -- tripping over descriptions.  Smiling

I do not understand "non regular ink".

There are two types of Ink cartridges:

• Instant Ink cartridges

and 

• Everything else -- "Regular" ink

So, do you have "Instant Ink" cartridges in the printer now?

Did the printer come with Instant Ink Ready cartridges?

If the answer is yes, you have Instant Ink in the printer, and the Black Instant Ink cartridge still has ink in it, then you were sent the proper shipment (one colour cartridge of Instant Ink).  Black will be sent when it is needed.

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

Partial Excerpt:

Some HP Instant Ink cartridges are physically larger than standard ink cartridges. The end of an HP Instant Ink cartridge might stick out further than standard ink cartridges, but your printer is designed to work with larger ink cartridges.

Figure : Examples of standard and HP Instant Ink cartridges

1. Standard ink cartridge
2. HP Instant Ink cartridge

If you don't know what you have in the printer, contact the Support group and ask a couple of questions -- staff can help sort the immediate "black ink" issue and answer any other questions you have.

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[snorters]

Dragon, thanks again and yes....my error.

the printer had regular ink.

i joined Instant ink

i have just received Tri colour

i thought I would receive black as well.

You are a patient person!

[Dragon-Fur · Accepted solution]

@snorters

Patience goes with the territory.  Smiling.

Yes, you need both Cartridges to be Instant Ink.

Contact support and have them send you the black.

Meanwhile, continue to use your “regular Ink” cartridges.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.