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Message 1 of 2
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Just replaced the printhead on my HP Office Jet 7612

HP Recommended
Microsoft Windows 10 (64-bit)

I just replaced the printhead on my Office Jet 7612 wide format and there is a piece that came loose somewhere that I cant find where it goes and the machine will not work.  It appears that the part number is CR 769-40117.  Help please and thank you!!!

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Message 2 of 2
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@LilGran999

 

Welcome to the HP Support Community.

 

If you have a disassembled or broken part inside the printer, it is a hardware issue. 

 

Please contact our HP Support team for Service Option:

 

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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