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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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‎11-03-2020 05:51 AM

HP Recommended
Product: Officejet pro 6960
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 6960 Printer goes into maintenance mode and says paper jam but there's no paper jam.

Tells me to shut down and start again but just keeps coming up with the same error code. 0x6100004

Category:
11 people had the same question
1 REPLY 1

‎11-09-2020 08:00 AM

HP Recommended

@BPR, Welcome to the HP Support Community!

 

I understand you are not able to print due to this false error.

 

Kindly perform the steps mentioned in this document - A 'Paper Jam' Error Displays

Make sure the print carriage is moving freely. 

 

For more info on resolving 0x errors, refer to - '0xc19a0005' or Similar Error Code Displays

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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