LCD screen becomes solid white

[wireless925]

I have an HP8025 printer that has performed flawlessly for several years. Just recently it goes offline with the following symptom: The LCD display turns solid white. If I press the power button, I see the HP logo followed with the “gas gauge,” indicating that something is reloading. Then the printer does some sort of a brief internal check. I then see a normal display on the LCD. All is well. This process takes only about one minute. But after a few hours the printer goes offline, and I have to again physically press the power button and repeat the process I just described. What’s happening and how can I solve this problem? Thank you.

[Raj_05]

Hi @wireless925,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with your HP OfficeJet Pro 8025 All-In-One Printer where the LCD display turns solid white and the printer goes through a reboot or reloading process. This could be due to several reasons, and here are some steps you can take to troubleshoot and potentially resolve the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug it back in and turn it on.

Check for Paper Jams:

• Sometimes, paper jams or obstructions in the paper path can cause such issues. Open the printer and carefully check for any stuck paper or debris.

Firmware Update:

• Ensure your printer has the latest firmware installed. You can usually update the firmware from the printer's control panel or the HP website.

Check for Error Messages:

• If the LCD display shows any error messages during the startup process, take note of them. These messages can help pinpoint the problem.

Reset to Factory Defaults:

• If the issue persists, you may want to perform a factory reset. Please consult your printer's manual for instructions on how to do this, as the process may vary by model.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support