Laptop won't print

[tomiandbob]

Hi - Computer, ipad and iphone all print to the Canon Printer; however, the laptop has not printed since November 2024.  

[Kuroi_Kenshi]

Hi @tomiandbob,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Ensure the printer is connected to the same network as your laptop.
• Verify that there is a stable network connection. Reconnect to the Wi-Fi if necessary.

Printer Configuration:

• Open 'Devices and Printers' from the Control Panel to ensure the Canon printer is selected as the default printer.
• Remove and then re-add the printer in Windows settings. Go to Settings > Devices > Printers & scanners.

Update Printer Drivers:

• Visit the Canon Support site to download the latest drivers for your printer model compatible with Windows 11.
• Install the newest driver and restart your laptop.

Run the Printer Troubleshooter:

• In Windows, search for and run the “Printer Troubleshooter” which can detect and resolve common printing issues.

Clear Print Queue:

• Open Print Spooler by searching for "Services" and selecting Print Spooler > Restart.

Firewall/Antivirus Settings:

• Temporarily disable firewall or antivirus software that might be blocking the connection between your laptop and printer.

Check for Windows Updates:

• Ensure your Windows 11 OS is updated to the latest version as updates often include fixes for compatibility issues.

Review Printer Status:

• Ensure the printer is showing online and ready status.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,