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‎09-18-2020 05:26 PM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

Our HP Envy 5055 Printer is only about a month old. It was working fine, now everything printed has about 3 inches of space at the top of the page, and the bottom printing is cut off. The same thing happens when printing an alignment page, so the computer is not the problem.

3 people had the same question
1 REPLY 1

‎09-21-2020 09:58 AM

HP Recommended

@Machgogo_19

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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