• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-07-2020 03:41 PM

HP Recommended
Product: HP ENVY 15 PC
Operating System: Microsoft Windows 10 (64-bit)

After I updated my father's PC (also in the ENVY line) I could no longer print to the Laser Jet Pro 400 Color M451dn printer.

I uninstalled and reinstalled drivers, rebooted etc.  The device appears as an optical reader.  

 

I decided to narrow down the issue, so I bought my laptop (HP ENVY 15 PC Notebook).  It too see the Laser Jet printer as an optical device.  (Note: My windows is up-to-date with the 1909 release of Windows 10.)

 

I found a similar problem listed (optical instead of printer) but the solution included buttons not available on the Laser Jet pro 400.  

I would be grateful to a solution that is specific to the Laser Jet 400 color M451dn. 

 

 

2 REPLIES 2

‎09-07-2020 04:03 PM

HP Recommended

Update the firmware and that function should be disabled.  The function did not work as expected when released and they disabled it in a future firmware update.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-12-2020 06:09 PM

HP Recommended

I tried the idea of updating the firmware.  

Note that the printer is attached by a USB cable (not on a network).  

When using the method for a printer attached by a USB cable, the download asks what printer to update.  Unfortunately, the only printers that it lists are the ones already installed.  So I seem to have a circular problem.  How do I get the firmware to the printer if the PC doesn't know the printer is connected?

 

Also note that I tried to update the driver, and it completed the software download until reaching 99% and then finally timed out.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.