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‎12-07-2022 04:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a LaserJet Pro 500 color MFP that freezes in "initializing". I have to shut it down once or twice for it to work properly... But later the problem arises again.

Interestingly (?), a friend of mine has a similar printer bought at the same time, and the same problem arose more or less at the same time!

Can you please help me/us in this issue?

Category:
2 REPLIES 2

‎12-07-2022 12:23 PM

HP Recommended

Is this a M570 or M575?  Is printer freezing during boot up?  Or freezing after it comes to Ready?

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‎12-09-2022 02:18 AM

HP Recommended

It is a M570.

Sometimes it freezes during boot up, but is also freezes after becoming Ready... After restart It may print a document, but then freezes again. The behavior is random.

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