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‎12-28-2022 05:05 PM

HP Recommended
Product: HP LaserJet Pro M102w Printer

A few weeks ago my printer stopped working.  I've tried everything to reset it, but the ready and error lights both are on steady and it will not do anything. It will not print a status page. How do I do a full factory reset? 

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1 person had the same question
1 REPLY 1

‎12-31-2022 07:36 AM

HP Recommended

Hi @jmack1919,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you want to reset your HP Printer to factory settings.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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