Laserjet M15W error message

[Rodney1948]

 I have a Laser Jet M15W.  It is a direct print.  It keeps giving me an error message when trying to print.  I have uninstalled the printer then reinstalled.  Turned both computer and printer off then back on.   The printer is fine with printing from another dell laptop and from both of our phones but will  not print with this Dell Inspiron 15.  Dont have any more ideas.  

[KrazyToad]

@Rodney1948

Welcome to HP Support Community

I would like to help

Are you able to make Photocopies?

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M15/LJM14-M17_UWL_Full_WebPack_46.2.2637.exe and follow the onscreen instructions

Thank you

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