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‎09-29-2022 12:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm not able to find any info to hard reset this Laserjet PRO 4001 stuck with this error message after several reboots. 

 

Error code: 0XC9C6006 

 

The printer cannot start or even accept any commands. When restarted, the message "loading the software" stays forever until this error code.

 

Tks you guys.

 

Paulo

Category:
1 person had the same question
2 REPLIES 2

‎09-29-2022 01:01 PM

HP Recommended

do you get the same result if you all network and usb connections disconnected?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-29-2022 01:07 PM

HP Recommended

Thank you for your help!! 

 

Yes, I've tried this connected and disconnected. The weird thing is I may not find info about this error message. The printer

keeps saying "loading the software", and I couldn't find as well a way to hard factory reset this specific model.

 

Tks

Paulo

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