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‎09-29-2022 12:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm not able to find any info to hard reset this Laserjet PRO 4001 stuck with this error message after several reboots. 

 

Error code: 0XC9C6006 

 

The printer cannot start or even accept any commands. When restarted, the message "loading the software" stays forever until this error code.

 

Tks you guys.

 

Paulo

Category:
3 people had the same question
2 REPLIES 2

‎09-29-2022 01:01 PM

HP Recommended

do you get the same result if you all network and usb connections disconnected?

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‎09-29-2022 01:07 PM

HP Recommended

Thank you for your help!! 

 

Yes, I've tried this connected and disconnected. The weird thing is I may not find info about this error message. The printer

keeps saying "loading the software", and I couldn't find as well a way to hard factory reset this specific model.

 

Tks

Paulo

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