Laserjet Pro Color 200 m251nw all of a sudden doesn't print magenta?

[BattleBorne]

I have a Laserjet Pro Color 200 that's about 4yrs old and all of a sudden magenta color stop printing. It shows there's 20% left in the toner but still in the "Reports" page all the other colors print except for Magenta. Even when the toner is almost out it will still print just a bit faded that's why I'm hesitant to just buy another cartridge, seems like it must be something else?

[Echo_Lake]

@BattleBorne

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. From the Home screen on the product control panel, touch the Setup  button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

6. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation (the side with the black stripe should be face-down with the arrow toward the back of the product).

7. Press the OK button to continue the cleaning process. Wait until the process is complete. Discard the page that prints.

If the issue persists, please contact HP Support for Service Options since you already replaced the cartridges

• Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the contact details for HP Support.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BattleBorne]

Hi EchoLake, thanks for the response. I've done the cleaning page and it doesn't do anything, but just to be clear I don't have an issue where the magenta is printing lightly, it's not printing at all. On the toner reports page where it shows the status of each toner it will print a black/yellow/etc. sample of the toner, for magenta it is completely white nothing prints. I haven't replaced the cartridge but I don't want to spend $120 on a new cartridge if there is something else wrong with the printer. Is there any way troubleshoot this?

[Echo_Lake]

@BattleBorne

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BattleBorne]

I've spent the last week troubleshooting this with HP, they finally told me the only thing it could be was a toner that went bad so I went ahead and paid for a new toner and guess what, same exact thing. Still not printing magenta. So i'm not $100 further in the hole. What terrible customer support. Now they simply tell me I'm better off just buying a new printer...after they assured me the issue was a bad toner!?

[BattleBorne]

I was searching through the knowledge base some more in the hopes of finding a solution to my issue. There is a thread where a user has a similar issue but with the Cyan cartridge and he mentions he took it to a printer repair shop and they fixed it by replacing the power supply.

Can anyone from HP shed some light on this?

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Laserjet-pro-200-color-MFP-won-t-print-cyan...

[Kumar0307]

@BattleBorne

I understand your concern. As the printer is out of warranty, you may take it to a local repair shop at your own discretion. A power supply has nothing to do with defective ink cartridge or the printer not printing in magenta.

If the power supply is damaged, the printer will not power on. 

I see that you have already tried all the necessary steps to resolve this issue. For more info on troubleshooting print quality issues, refer to - Troubleshooting Print Quality Issues

We cannot conclude if the issue is with the toner or the printer unless you have used 2 ink toners. You don't have to buy a new one if you have an alternate toner with some ink left in it.

Keep us posted for any other assistance.

[BattleBorne]

Hi Kumar, thanks for the reply but if you would have read above, you would have seen that yes I did in fact already purchase a brand new toner since that was the support agent advised me to do, he said it couldn't be anything else. Also, did you happen to review the link I referenced above with the user having a similar issue? There is not only one power supply in a printer, your printer can turn on and still have a faulty internal power supply.

[sandytechy20]

@BattleBorne

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BattleBorne]

Hi Sandytech20, thanks for the feedback but if you read above you can see this has already been done.