Layout options turned off

[Cynt1970]

The layout options (Two-sided, Booklet, Flip Horizontally, Revers Page Orientation is turned off.  It is turned off for all presets (default settings, last used settings, etc.) How do I turn them on?

Thanks

Cynt

[DavidSMP · Accepted solution]

@Cynt1970,

Thanks for stopping by the HP community. A very good day to you. I will be glad to assist you and let’s get right to it. Superb description and commendable diagnosis of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did this occur after a recent software or Mac OS update?
• Did you check the printer settings?
• Is it a wireless or USB connection.

Furnish all the requested information for me to assist you correctly.

Meanwhile, I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Perform a hard reset on the printer as you don’t have access to the router by following directions from this link:  https://support.hp.com/us-en/product/hp-officejet-2620-all-in-one-printer-series/5357283/model/53572... and section “Step 1: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Use a USB cable to update the printer’s firmware.

Now from this link: https://support.hp.com/us-en/product/hp-officejet-2620-all-in-one-printer-series/5357283/model/53572... (HP Printers - How to Print on Both Sides of the Paper (Mac) (Duplexing)

Check if duplex printing is turned off.

• Step 1: Set up the print job
• Step 2: Print the other side of your pages
• Frequently asked questions
• Reverse the steps from the section “How do I turn off duplex printing?” under FAQs.

Now check if the issue gets resolved. This should fix the issue.

If the issue continues, then  perform al the relevant steps from this link: https://support.hp.com/in-en/document/c0563596 (HP Printers - Printing with Apple AirPrint (macOS and OS X)

• Make sure to add the printer as  Apple AirPrint or Secure AirPrint and nothing else. (Don’t add it as an HP printer. This is important.)
• Just that when you delete the printer. Make sure to add the printer as  Apple AirPrint or Secure AirPrint and nothing else. (Don’t add it as an HP printer. This is important.)

This should fix the issue for you.

• Ensure that all the latest Mac OS updates are installed correctly.
• If it is connected via a router, update the router’s firmware also if it is available.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)​​​​​​​

[Cynt1970]

Hello David SMP,

Thank you for all your suggestions. 

First, this did not occur after a software or mac os update

I did check the printer settings and I was not able to change anything

It is a USB connection

This is what happened from your suggestions.

I did the hard reset and I had already updated the firmware before I posted here as I thought that might be the issue.

I went to the link for How to Print on Both Sides of the Paper (Mac).  One of the steps says to click Options which does not show up in my Printers and Scanners dialog box.  I assume that means my printer does not support duplex printing, even though it is listed in my layout options.

The last suggestion you gave me gave me a link that did not work, but I don't believe I could have completed the steps anyway because I cannot add my printer as an Apple AirPrint-I do not have that option when adding a printer.

I believe what I can do is print duplex manually from one of the suggestions you sent to me.  It tells me how to use the rear and front loading trays to do this.

My printer is really old, but it still works and I am not interested in buying a new one until this one dies and I am sure that is the reason why some of my capabilities are not there.  I can live without them (manual seems like a lot of work) especially since my printer still works so well.

Thank you so much for all your help.

Cynt

[DavidSMP]

@Cynt1970,

Thanks for the quick response and it is super to hear from you again. I thank you also for accepting this as a solution.

It was great working with you. Do have a blessed week ahead. 🙂