Letters falling off the page

[LesleyS3]

Relatively new printer, just installed new black cartridge for the first time, tried to print and when I do some of the letters at the end or beginning of a line appear to 'fall off' the page. It doesn't happen on every line. I did a print quality diagnostic and it was fine apart from one letter on the end of the first line.All the lines to test alignment were good. Also tried printing from my iPad as well as laptop, same issue. The wifi connection is good, just don't know what's going on. the problem started with the new cartridge.

[sandytechy20]

@LesleyS3

Welcome to HP support community.

Follow the below steps if you are using HP Envy 5000 printer.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   

3. Wait until the printer is idle and silent before you continue.

4. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait for the cleaned area to dry before you continue (approximately 10 minutes).

9. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   

10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

11. Repeat these steps to clean around the nozzles on the other ink cartridge.

12. Close the ink cartridge access door.

Clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

You can refer this HP document for more steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LesleyS3]

Thanks for the reply. I ran the HP print and scan doctor and that seems to have solved the problem. It was definitely nothing to do with the cartridges being dirty, it was a software issue I believe.

[sandytechy20]

@LesleyS3

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature  driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[hhjow]

Thank you so much.  I had the same exact issue with my HP Envy 5000 (Windows 10 64-bit).  I tried the HP Print and Scan Doctor, but it didn't fix my issue.  Next, I opened the printer, gently wiped the cartridge per your instructions and then dried it using the same cloth.  After re-inserting the cartridge, my document printed just fine.  I'm using HP Instant Ink so all this testing unfortunately used 6 pages of my monthly allocation, but now the printer works so I'm happy.