Linking HP printer to Alexa

[NHsinger]

Getting error message: Oops. There was an error trying to link your account

The Alexa skill asks for my HP ID and password (not the printer email-tried that and failed).  I changed my PW (just in case) and can log into HP account.  I am up-to-date on my software and firmware on both Alexa and HP.  Have tried through my computer and phone to make the connection, with the same error message.

[TEJ1602]

@NHsinger, Welcome to HP Support Community!

This is an issue with HP Web Services which we are aware of and the backend team is working on it.

Meanwhile, follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Also, refer to the document HP Printers - Printing with Amazon Alexa for help.

Keep me posted.

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