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‎01-24-2021 04:24 PM

HP Recommended
Product: HP 7740 Office Pro
Operating System: Microsoft Windows 10 (32-bit)

I was able to load the 11 X 17 paper but as we know the door does not close entirely. Understand this is normal but the display indicates the tray 2 is empty or open. Printing will not take place.

 

What to do?

Category:
2 REPLIES 2

‎01-24-2021 10:15 PM

HP Recommended

Hi,

Indeed, the tray should be expended to load A3 paper.

 

Try following the steps below to load the paper and check if that may help,

https://support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

 

Shlomi



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‎01-26-2021 04:39 AM - edited ‎01-26-2021 04:39 AM

HP Recommended
  1. Pull out the input tray. 
  2. Open the tray extension cover. 
  3. To load large-size paper, press the tray extension button, and then extend the tray to the desired paper size.
  4. Slide out the paper-width guides as far as possible.

 

 

 

AlaskasWorld

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