Long wait between print jobs

[firespiral]

My printer is connected wirelessly, and had no issues for the first month after buying it.  For the last week, it has been delaying (about 10 minutes!) between print jobs.  

In the printer queue, it says a job is still printing that has already completed.  If I try to delete it, it takes just as long as it would to just wait. 

I have restarted the printer, uninstalled and reinstalled the drivers, restarted my pc, but can't resolve the situation.

Any help would be appreciated

[TEJ1602]

@firespiral, Welcome to HP Support Community!

Refer to this document HP Printers - Print Jobs Stuck in Print Queue (Windows) for help.

If the issue persists, follow the steps below:

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Also, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[firespiral]

Hello, thank you for your advice. The issue is not resolved. 

The link below does not work for me, and I have tried all of the other suggestions. 

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

Any other advice would be appreciated

[TEJ1602]

@firespiral

Go to Updating or Upgrading Printer Firmware for help. You'll get to learn different ways of updating the printer firmware.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[firespiral]

I have followed the firmware update steps, and all methods tell me that the firmware is already up to date, so the problem is still there.

[TEJ1602]

@firespiral

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@firespiral

Delete job files and restart the print spooler

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

NOTE: 

Restarting PC or the printer spooler cancels all the jobs from other printer as well, so make sure all the printers installed in the PC are idle or wait for them to complete the printing.

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

   The Services menu opens.

4. Right-click Print Spooler and select Stop.

   Figure : Example of stop selection for Print Spooler Service

   

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

9. Try printing again and note what happens.

   • If the printer prints, you are done.

   • If the print job becomes stuck again, continue to the next Step.

Step 2: Reinstall the print driver

If print jobs continue to get stuck when printing, reset the printing software system files by removing and reinstalling the print driver.

1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.

2. In Windows, search for and open Devices and Printers.

3. Right-click the icon for your printer, and then click Remove Device.

   The computer uninstalls the printer software.

4. Restart the computer.

5. Go to HP Support - Software & Drivers to find and download printer software that matches your model of HP printer.

6. Install the software according to the instructions on the HP Web site.

   NOTE: 

   If you are using a USB connection, only connect the cable when instructed to do so during the software installation.

7. Try printing again and note what happens.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[firespiral]

I have followed your most recent recommendation and there is no change or improvement with the time taken between print jobs.

[TEJ1602]

@firespiral

Could you try creating a new user account on your PC and install the printer?

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!