Lost Embedded Web Server (EWS) Username and Password

[ewsPwdLost]

Like many other people, I have lost the username and password for the Embedded Web Server (EWS) for my DeskJet 3755. Everything on the EWS is currently locked and requires being logged in to change (this includes Restore Factory Defaults and Restore Network Settings).

I have tried restoring network settings (by holding the wireless button and the cancel button), but this has done nothing to unlock the Embedded Web Server. There is no "admin" username with a blank password. I have also tried other combinations including "ADMIN" and "BLANK", "admin" and "blank" and from what I understand - all interpretations of that phrase. 

When I try to use the easy start to set up a connection it asks me for my username and password and thus isn't a useful way forward. 

How can I reset the username and password for the EWS?

Thanks

[ewsPwdLost]

Also, I have already read the following posts

https://h30434.www3.hp.com/t5/Inkjet-Printing/Lost-Embedded-Web-Server-EWS-Username-and-Password/td-...

https://h30434.www3.hp.com/t5/Inkjet-Printing/Forgot-username-and-password-on-embedded-Web-Server/td...

https://h30434.www3.hp.com/t5/Inkjet-Printing/Complete-Reset-of-the-Printer-Deskjet-3775/td-p/688833...

https://h30434.www3.hp.com/t5/Inkjet-Printing/Factory-Reset-for-3755/td-p/6209208

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Need-to-reset-EWS-pass...

https://h30434.www3.hp.com/t5/LaserJet-Printing/Admin-Control-Panel-Password-Reset/td-p/2701013

And a few others.

[sandytechy20]

@ewsPwdLost

Welcome to HP forums, I see that you are unable to login to printer EWS page.

You have tried all the step to reset network defaults.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

[jb021]

can you please help me with the same issue? have tried everyhing in theis forum. can you private message what you know?

[jb021]

can you please help me with the same issue? have tried everyhing in theis forum. can you private message what you know?

[Betty0610]

@jb021

Welcome to the HP Support Community.

Please help us with the Printer name.

Thanks!

[Bwilt17]

Hello!! I'm having the same issue, having lost my EWS username and password on my Deskjet 3755. Could I also get the guide for resetting the printer? Thank you!

[asmita6658]

Hi @Bwilt17

Please try these steps to restore the network settings to defaults - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Let me know. 

[Bwilt17]

I've already tried that multiple times. I also know about the "remove web services" thing, but I can't log in to remove it without the admin password. I can't use HP Smart to connect to the internet either because it keeps asking for the admin password, which I don't know. I really just want to factory reset the printer somehow, so I can start over from scratch. Thanks.

[asmita6658]

@Bwilt17

Appreciate you trying the steps. Please reach out to the HP Support in your region regarding the service options for your printer.

Have a great day!