Lot of paper slipping on my HP AIO 8630. I am using HP paper

[AmazingGrace2]

Ever since I bought my HP 8620 All-In-One (AIO) Inkjet, I have had trouble with the paper slipping while printing or copying or anything.  I use HP paper.  Earlier, someone told me to change the paper setting to HP Premium Presentation, Matte.  That has helped some, especially when printing with sheets of labels.  However, I still get a lot of slipping.  It either slips one or two entire pieces of paper in the middle of a job; or it starts printing/copying the top inch on a piece of paper then skips to a second piece of paper to finish the rest of the page.

I tried cleaning all the rollers with 50% alcohol, but that has not helped.

Does anyone have any suggestions?    Does anyone know what is best to clean the rollers with?

[sandytechy20]

@AmazingGrace2

Welcome to HP support community.

Calibrate the linefeed

1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

2. Swipe the display to scroll to Tools, and then touch Tools.

3. Touch Calibrate Linefeed.

4. After the printer prints a test page, touch OK, and then recycle or discard the test page.

5. Print another Print Quality Diagnostic Page to see if the issue is resolved.

You can refer this HP document for more assistance:- Click here

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

[AmazingGrace2]

I recalibrated the HP AIO 8620, but got the message it didn't calibrate it.  I then aligned the printheads and ran all the tests and reports.  I didn't clean the printhead because I knew my ink is getting low.  I printed the "Print Quality Diagnostic Page."  It came out fine. Not long after that in one print job, the printer slipped the first page onto 2 pages, skipped a couple of sheets, and only printed one line on the next sheet.  Then it straightened up.  I used to love HP, but they sure don't make them like they used to.  I think it is a problem with the rollers or something.  Although I cleaned them once a long time ago, and it didn't help.  I take very good care of my paper.  I just wish it would stop.

[asmita6658]

@AmazingGrace2

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day!