Low Toner message - new cartridge

[Winston1984]

I have a brand new HP 135w laser printer with the pre-installed HP 107A black original laser toner cartridge. I have been using the printer for about 5 days. I've printed less than 100 pages.

Now I am seeing the "low toner" warning.

I have tried to reset the printer several times, and I have taken the cartridge out and shaken it.

Still getting the warning.

Thanks for your help!

[Valsimot]

What is the exact page printed count you have?

[Winston1984]

I don't know the exact count. I've had the printer a few days only. The cartridge is supposedly good for 1000 pages. So I can guarantee I've not printed anywhere near that amount. Maximum 200 pages.

[Valsimot]

The cartridge that came with the new printer is good for 500 pages at 5% coverage. You need to know the exact page count to compare the numbers.

[Winston1984]

You are contradicted by the product specs.
I have provide an image of the cartridge from my printer. The specs for this say it is good for 1,000 pages.
https://www.hp.com/my-en/shop/hp-107a-black-original-laser-toner-cartridge-w1107a.html

Do you actually work for HP? Your LinkedIn Profile doesn't indicate that you represent HP.

I hope somebody here can provide better information. It is a big waste of time already and that is made worse by incorrect responses such as the above.

[Winston1984]

I have now discovered the exact print count: 256. I got this from the EWS window using HP Smart. It would be nice if support people could explain how to do this instead of just demanding this info.