M148dw Stuck Initializing

[cdoggyd]

The scanner glass on this multi-function device broke into several pieces after it was shipped cross country. I removed as much of the broken glass as possible. I'd still like to use the device to print even if the scanner won't work. When I power on the printer, it goes through it's start up procedure and gets stuck at Initializing with the Ready and Attention lights both flashing. The scanner head/bar is all the way to the left and moves about an inch during startup. I didn't see any glass under it or in the track it travels along.

Is there any way to get past this initializing error so I can still print with this device?

[Nal_NR · Accepted solution]

Hi @cdoggyd,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This is physical damage and it needs attention.

I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.