M209dwe blinking orange light and does not respond.

[sfdelriego]

The issue is that the printer stays with a blinking orange light and does not respond.

When I turn on the printer, the rollers make a sound, and the green light turns on, fluctuating in intensity. After ~10 seconds, the paper icon, the information indicator, the down arrow, and the "X" light up. Immediately, the green light changes to orange for an instant, then returns to green, fluctuating in intensity. At ~20 seconds, a clicking sound can be heard (similar to a thermal component reaching its operating temperature—a faint sound like something turning off). At 1 minute and 10 seconds, the green light changes to orange, blinking on and off. At this point, even if I press and hold the information button, it doesn’t respond.

During the first minute of startup, pressing the information button causes the other panel lights to turn on, but the printer remains unresponsive. I also attempted to reset the printer by pressing the Wi-Fi and "X" buttons simultaneously, but it did not reset (the light never changes to violet as indicated in the documentation).

I have confirmed that there is no paper jam, and I tried using a new toner cartridge, but the issue persists. The printer also does not emit a Wi-Fi signal to connect to. The only way to connect it to the PC is via USB, and it is detected during the startup process. However, once the orange light starts blinking, I can no longer access its properties through HP Smart or any other software.

[Nal_NR]

Hi @sfdelriego,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

Try to update the firmware. Click here

If you have performed all the steps from this document and still having issues, this could be a hardware issue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[sfdelriego]

Thanks for the reply, but I can't update the firmware because from the PC I only have access to the printer via USB for a short time (until the light starts flashing), so the firmware stays in the print queue but the printer never installs it.....

[Nal_NR]

Hi @sfdelriego ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!