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‎09-11-2020 04:46 AM

HP Recommended
Product: Laserjet M254dw
Operating System: Microsoft Windows 10 (64-bit)

M254dw laserjet. 

Worked fine yesterday, then - after o/night power failure (note: NOT a lightning strike) - this morning on turning it on, it reports 'Supply Problem' with '?' on all 4 cartridges symbols. Tried:

mains reboot,

re-seating carts,

adding the carts one-by-one (black adds OK (i.e. no '?'  but defaults to '?' state on adding the next cart.)

 

Unfortunately I don't have any previous, empty carts to substitute.

 

The carts themselves are about 3/4 full (the black possibly a little less), non-OEM, something around 10 months old.

I have difficulty believing all four would develop the same fault at the same time, so I'm loath to order replacements if it's actually a motherboard problem.

Anyone else experienced this?

 

paul 

3 people had the same question
1 REPLY 1

‎09-11-2020 08:09 AM

HP Recommended

Unfortunately the only way to know for sure is to try another cartridge. We have found chip failures are not uncommon on 3rd party products but it is also possible that the vendor was not using compliant chips and a firmware update revealed that.

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