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‎08-30-2022 12:49 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

The front display & touch screen is black / dead on our printer and we can't connect to it with either wire or Wi-Fi. 

 

When turning on the printer the on/off button lights up and the printer starts up with sounds like it's getting ready, but I can't connect to it. I have tried to reset it by having it on and then disconnected the power cord, left it over night and then connected again but the same issue appears. Any tips what to try? 

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1 person had the same question
2 REPLIES 2

‎08-30-2022 01:12 AM

HP Recommended

Try an engine test.  Make sure there is paper in tray 2, power on and wait for it to warm up, roughly 2-3 minutes. Then open and close the cartridge door, I believe 4 times on this model. Try 5 if 4 does not work and a page should be printed with colored horizontal lines. If that prints then likely the formatter is bad and would require replacement. If the engine test does not print then the power supply or DC controller has likely failed.

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‎08-31-2022 04:44 AM - edited ‎09-07-2022 02:14 AM

HP Recommended

Thank you for the answer!

It does print a page with colored lines when I open and close the printer hatch, but the screen remains black and I can't connect in any way.

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