• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-18-2023 07:25 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 11

From one day to the next, I can no longer print from my three PCs running Windows 11 Pro to my M477 printer. My printer is connected to my PC via network. When I try to print a new page, it appears briefly in the print queue and then immediately disappears from the print queue without being printed.

 

What I have already tried:

 

- I have restarted the printer
- I have uninstalled the printer drivers on all three PCs and reinstalled the HP Smart App and set up the printer again
- I have changed the printer driver properties from WSD port to standard TCP/IP port
- I restarted the printer queue

 

Unfortunately all without success.

 

I suspect it is due to a new Windows 11 patch KB5022913 which was automatically installed on all my PC on 04/03/2023. Unfortunately, the patch can no longer be removed. This results in a Windows error message.

 

I can print via Airprint using the HP Smart App on my phone.

 

I hope someone can help me with my problem. The printer is still too good to replace it with a new model.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2023 11:18 AM

HP Recommended

Manually install the printer on a standard TCP/IP port and use the HP Universal Printer Driver (UPD)

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-18-2023 11:18 AM

HP Recommended

Manually install the printer on a standard TCP/IP port and use the HP Universal Printer Driver (UPD)

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎03-19-2023 04:12 AM

HP Recommended

Thank you very much for this assistance. This was exactly the workaround I was looking for.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.