• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-26-2022 02:18 PM

HP Recommended
Product: HP Color LaserJet Enterprise M555x
Operating System: Microsoft Windows 10 (64-bit)

I have an M555 color LaserJet (Model: 7ZU79A)  just 3 months out of warranty and I suspect the formatter board is bad.  It takes forever to print something, even reports generated from the touchpanel.   Also, the embedded web server doesn't work, and the touch-panel menu is buggy and sluggish. 

 

Steps I've taken

  • Factory reset (didn't fix)
  • Diagnostic from Admin Menu (everything passed)
  • Reloaded firmware from USB (without wiping, didn't fix)
  • Wipe/Unlock from Admin Menu then reloaded the firmware from USB (still didn't fix)

I've come to the conclusion that the formatter board needs to be replaced, however I can't find the replacement board on HP's website.  

The part number is 1PV87-60006 but it isn't listed in the on the HP parts website.   Any idea how to get genuine HP parts that aren't on the parts website, or something else to try to get it to work? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2022 03:09 PM

HP Recommended

Finally got in touch with HP Support and the part number for the M555 formatter is 7ZU79-67903.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-26-2022 03:09 PM

HP Recommended

Finally got in touch with HP Support and the part number for the M555 formatter is 7ZU79-67903.

Was this reply helpful? Yes No

‎10-26-2022 03:11 PM - edited ‎10-26-2022 04:34 PM

HP Recommended

There are other things I would try before replacing the formatter. First, I would suggest that you run the hardware diagnostics from the pre-boot menu which you have already done. As there were no problems I would format the harddrive and then  install current FS5 firmware. Simply upgrading the firmware without a format can sometimes just allow faults to continue. Also make sure that Windows has not hijacked your printer and installed the Microsoft IPP driver which just kills performance.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.