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‎09-01-2021 09:22 AM

HP Recommended
Product: LaserJet Enterprise M607
Operating System: Microsoft Windows 10 (64-bit)

My printer worked fine until about 10 days ago. Now, my laptop doesn't recognize it. The hardware property on the device manager says it's working fine> The HP doctor says it's working fine, though it won't print a test page. The printer itself has the following error message 49-50-03. But it's persistent. I can turn it off/on, it will remain. I have reinstalled the drivers. The report for the configuration setting say "Enable print from USB drive - unavailable" and I can't change that. Help?

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1 REPLY 1

‎09-01-2021 04:24 PM

HP Recommended

Reload the firmware:

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-enterprise-m607-series/9364918.

 

There is a Readme file attached to firmware.  Readme file has upgrade instructions.  instructions are at the end of document.  There are two Future Smart F/W version listed.  The PreBoot upgrade option will probably work best for you.

 

I am a forum volunteer.  I do not represent or work for HP.

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