-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
8
0
0
HP Recommended
I'm working on a MFPM880 and replacing the document feeder kit parts (C1P70A), and confirmed that there is now a loud grinding noise with the document feeder. I noticed that the paper feeder roller is not moving properly, tried using the old part, but still is having the noise with the new and old part. Upon further investigation, noticed that the issue stems from what the roller assembly connects to: a hexagon shaped plastic nut:
I have found that I could order the whole document feeder tray assembly online (CF367-67920), but I only need that one nut. Does HP sell that nut?
HP Recommended
No they do not. When I approached them about that they offered to put me in touch with the manufacturer with a minimum order quantity of 1000 pieces. I toyed around with the idea of finding a thin metal sleeve to place over the nut section but have got around to it. I was able to scavenge a couple from other models using the same setup such as the M525.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
8
0
0
HP Recommended
8
0
0
HP Recommended
I'd still like to get the part even though the resourceful people at this company did a mock hot staple repair like they do on car plastic panels...
...they did it with a paperclip and a lighter to MacGyver a temporary solution:
I guess one of the perks of working at a construction company? They definitely plow right through to some sort of solution one way or another.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community