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the issue is that the driver installation did not detect that the printer is capable of duplex so did not activate it. On your computer go to control panel>devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu. Click on the device settings tab on the next window that opens and scroll down till you find under installable options -duplex unit. Change it to installed and you should be good to go. If you did not install and HP driver there is a possibility that you will not have the option to turn on duplex and will need to get the proper driver from HP.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
the issue is that the driver installation did not detect that the printer is capable of duplex so did not activate it. On your computer go to control panel>devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu. Click on the device settings tab on the next window that opens and scroll down till you find under installable options -duplex unit. Change it to installed and you should be good to go. If you did not install and HP driver there is a possibility that you will not have the option to turn on duplex and will need to get the proper driver from HP.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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