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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- MFP M28a pause printing job due to overheating

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06-17-2020 02:30 AM
This printer keep pausing the printing jobs due to overheating. The printing will be paused after exactly 99 pages of printing, then subsequently after every 20 pages printing. I previously owned another HP printer but without facing this issue. I would like to know if this is a special setting or is it a defected product to claim for warranty? Thank you.
06-17-2020 11:22 PM
Thank you for your response. However, I do not agree that this is considered a mass printing because these are only for university assignment printings. As I mentioned, I previously owned another HP Laser Jet without facing this problem.
I am looking for official feedback from HP if this is special setting for this printer model, so that I could suggest university/college lecturers/students to do purchase this model. If this is the general setting for all HP home-use laser printers, I would also recommend others to opt for other brand. Thank you.
06-18-2020 01:27 AM
Hello
The customer say: after 99 pages printer start to pause printing and then after every 20 page he have pasue. The yield of this toner cartridge is 1000 pages. Printing 10% of yield in one printing job is madness for this printer which cost 100 usd!
Monthly duty cycle Up to 8,000 pages A4; Recommended monthly page volume: 100 to 1,000
06-20-2020 02:59 AM
Dear Srdjank,
I am greatly disappointed with your rude reply, to my personal point of view. Hopefully you are not a keyboard warrior for HP.
I am expecting this HP Community to provide decent opinions or share experiences in using same products. I am looking if this is a default safety precaution setup or if it is a specific defected case. If you do read properly, I have repeatedly mentioned that there is no issue with the previously owned similar product.
If you have been to college or university, I am certainly you should know students are not printing assignments EVERYDAY, therefore there is not the case up to 8,000 pages A4 monthly. Yet, you had stated that "Recommended monthly page volume: 100 to 1,000" , which in my case I have not even reaching 500 pages in a month. Anyway, I am looking for a professional or official HP agent to reply here but not taking empty message. Thank you for taking time to read and response though, however, I will not response to you from now on, unless you are representing HP.
07-30-2020 04:14 AM - edited 07-30-2020 04:16 AM
Dear JeenyLee
My answer is not rude, I am not an HP warrior. I can provide advise which is good and my advice is to ready HP recombination as in cause of your claim, HP will mention that recommendation. Bay printer which you need, if you live in mountains you will not drive sport car but 4x4. it is very simple.
When HP say, monthly 1000 pages, that mean 1000 / 30 days. Not 1000 in same day or same hour. Your printer is not for heavy job, very simple.