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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hutchy2
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MICRSOFT OFFICE PRINTING ISSUES

HP Recommended
Officejet 3831
Microsoft Windows 10 (64-bit)

I have managed to print the labels on PDF ok, it just seems to be through word im having the issue.

 

This is what i have downloaded in the control panel - programmes -

 

 

 

Hutchy2_0-1632488436044.jpeg

 

 

 

This is the options i get through word

 

 

Hutchy2_1-1632488436234.jpeg

 

 

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Accepted Solutions
Dragon-Fur
Level 16
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@Hutchy2 

 

In addition to all the indicators provided in thread:

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/label-printing/m-p/8172746

Answer in that thread:  Export to PDF and print the PDF file.

 

Add these checkpoints:

 

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

 

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels), UNCHECK this setting.

 

When printing directly from within Word

Setup:

Word > FileOptions > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

 

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences > Tab Advanced

UNCHECK HP Real Life Technologies

Click OK to save change

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

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Dragon-Fur
Level 16
Level 16
33,250 32,727 3,051 11,058
Message 2 of 4
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HP Recommended

@Hutchy2 

 

In addition to all the indicators provided in thread:

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/label-printing/m-p/8172746

Answer in that thread:  Export to PDF and print the PDF file.

 

Add these checkpoints:

 

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

 

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels), UNCHECK this setting.

 

When printing directly from within Word

Setup:

Word > FileOptions > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

 

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences > Tab Advanced

UNCHECK HP Real Life Technologies

Click OK to save change

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
Hutchy2
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Fantastic it worked 😃thank you so much, id tried for hours to fix it 

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Dragon-Fur
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@Hutchy2 

 

You are welcome.

 

Now you can print labels using either method.

Smiling.

 

Stay safe - enjoy the Autumn season.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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