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‎01-03-2023 04:15 PM

HP Recommended
Product: Color Laserjet m553
Operating System: macOS 12.0 Monterey

I have the Color Laserjet m553.  It has started to display the "Encryption Credentials have expired" error message when I try to print.  I am using macOS Monterey.  Strangely, one of my computers prints fine, but all the others give the error.

 

I have followed the instructions in the Knowledge Base (https://support.hp.com/us-en/document/c06447928) but this does not help.  I have created a new certificate multiple times.  I have removed and reinstalled the printer multiple times.  I have updated the firmware on the printer.  I have exhausted all of the suggestions I can find on this forum.  When I try using the assistant to chat with support, it fails with a technical error when I enter the error message to create a case file.

 

This is quite frustrating.  I did nothing, and now a security error has made a boat anchor out of my printer.  We are a small office environment, we don't need encryption.  I have tried disabling all the security protocols in the printer console.  Nothing seems to work.

 

Any other thoughts on how to fix this?

Category:
2 people had the same question
3 REPLIES 3

‎01-03-2023 04:25 PM

HP Recommended

There are various suggestions at this link for addressing this issue, some of which are not covered in the HP document: https://appletoolbox.com/encryption-credentials-have-expired-mac/

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-03-2023 05:24 PM

HP Recommended

The document you reference has some useful suggestions.  What I did to finally solve the problem was to install the printer using IPP rather than Bonjour.  I had to download and install the HP driver package in order for the printer to be recognized.

 

Steve

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‎02-14-2023 02:05 PM

HP Recommended

I don't have a LaserJet, but instead an OfficeJet with the same issue.  After lots and lots of attempts to fix this without success, I finally found the following which has me printing on my Mac. 🙂

 
 
Thought I would post here in hopes of helping someone else out as all the other threads are locked. 🙂
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