• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5052
macOS 10.14 Mojave

I've got four laptops at home (2 MacBook Pros, 1 MacBook Air and 1 Lenovo X1 Thinkpad) that are all connected the same 5Ghz WIFI network.  They have all been able to connect to and print from my HP Envy 5052 wireless printer just fine.  However, as of 6-8 weeks ago, something happened/changed (don't know what) and now all 3 of my MacBooks are having problems maintaining connections to the printer and can't print.  Rebooting laptops and printer don't resolve the issue.  This is not a WIFI, or printer issue because I can STILL print successfully from my Windows laptop just fine on the same network.  It is also not a WIFI connectivity issue because the MacBooks are just as close to the printer as my Windows laptop and all MacBooks have internet access.  This seems like either a MacBook protocol issue or a printer configuration setting that is specific to/impacting the MacOS connections.  Any troubleshooting suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Well, I did some more research and implemented a workaround that has solved my problem.  Secure Airprint is the default printing protocol used when setting up printers in Printers & Scanners on MacOS.  Since this wasn't working, I deleted the printer from each of my three MacBooks and added them back using Airprint protocol instead.  Just successfully connected and printed from all three MacBooks!

 

Since I originally was able to print via Secure Airprint for 6+ months from my MacBooks, I'm left to conclude that something changed on my HP Envy 5052 that either disabled Secure Airprint or kept it from working properly (maybe a recent HP patch/update)?  I'm having a hard time believing that I purposefully (or by mistake) disabled Secure Airprint, so I'm still not sure what underlying root cause is - but, printing non-sensitive documents on a home network over Airprint is a solution I can live with.  🙂

View solution in original post

1 REPLY 1
HP Recommended

Well, I did some more research and implemented a workaround that has solved my problem.  Secure Airprint is the default printing protocol used when setting up printers in Printers & Scanners on MacOS.  Since this wasn't working, I deleted the printer from each of my three MacBooks and added them back using Airprint protocol instead.  Just successfully connected and printed from all three MacBooks!

 

Since I originally was able to print via Secure Airprint for 6+ months from my MacBooks, I'm left to conclude that something changed on my HP Envy 5052 that either disabled Secure Airprint or kept it from working properly (maybe a recent HP patch/update)?  I'm having a hard time believing that I purposefully (or by mistake) disabled Secure Airprint, so I'm still not sure what underlying root cause is - but, printing non-sensitive documents on a home network over Airprint is a solution I can live with.  🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.