Magenta Ink Cartridge Full - Computer says empty

[_quiller_]

My printer will not print.  When I try to print, I get an 'Ink cartrides empty' dialog up saying that the magenta ink cartridge is empty.  Only options are 'cancel print' or 'print in black only'

I have:

* checked the printer to see if empty - printer itself says it is full 

* HP solution centre shows magenta cartridge full

* Did cleaning 3 times to no avail

* Realinged print heads

* Replaced the Magenta cartridge with genuine HP cartridge

* Can manually photocopy colour photo without any issues

* Updated all HP software/drivers

* Replaced the Magenta cartridge with another new genuine HP cartridge

Does anyone know what the problem could be?  Have you had this problem and resolved it? I look forward to hearing from anyone who has a solution or suggestions. 

[Raj1788 · Accepted solution]

@quiller

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers

Then, Click on this link: https://support.hp.com/us-en/drivers download the drivers using the product number and install it.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[_quiller_]

Raj - thanks, that worked

[Flower_Bud]

@_quiller_

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂