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‎03-20-2020 03:36 PM

HP Recommended
Product: Officejet Pro 8500A
Operating System: Microsoft Windows 10 (32-bit)

i think my subject line is self-explanatory.

 

also, i have tried aligning and cleaning the printheads, and have no received a message that all of the cartridges are now low on ink.  EVERY SINGLE ONE is brand new, and i just received the package from Office Depot today of new all new cartridges and all new printheads.  please help.  i have to work from home due to the coronavirus, but now cannot print.

1 REPLY 1

‎03-23-2020 03:35 PM

HP Recommended

Hi @KavaBuggy,

 

Welcome to the HP Support Community. 

 

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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