Margin shifting on every "back" side while Duplex printing

[sinsin49]

When duplex printing, the "front" side of every printed page (the odd numbered pages) prints fine, but the "back" side (all even numbered pages) prints with the top/bottom margin shifted downward. The shift varies from a half inch to several inches, but always seems to end up with about a 1/4 inch bottom margin. This happens whether printing from Adobe Acrobat, Word, or Pages whenever the "Long Edge Binding" (or equivalent) is selected.  Happens with .pff and .doc files.

[The_Fossette]

@sinsin49,

Welcome to the HP Support Community!

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you continue facing the issue, update the printer firmware following the steps in the below article.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[sinsin49]

Thank you very much for your detailed instructions!

I will try them this evening and let you know what

happened.

With best regards,

siñ

[The_Fossette]

@sinsin49,

Thank you for keeping me posted.

Please post your results, as I will be looking forward to hearing from you.

Good day!