Me dice cartucho atascado y no es así

[DJ3775]

Status of the printer in the hp smart app says cartridge stuck or not correctly installed but it is not that . Lights twinkling, E of error and number 3 showing on printer as well as the exclamation sign

[Garp_senchau]

@DJ3775,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Check and Reinstall the Cartridges: Even though it seems like the cartridges are properly installed, sometimes they can be slightly misaligned. Open the printer and carefully remove and reinsert the cartridges, making sure they click into place securely.

Reset the Printer: Unplug the printer from the power source, wait for about 30 seconds, then plug it back in. This can sometimes clear minor glitches and reset internal components that may be causing the error.

You may refer this guide for further troubleshooting: HP Printers - Carriage jam or E3 error | HP® Support

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,