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‎03-22-2017 12:04 PM

HP Recommended
Product: HP Photosmart C5280 All-in-One
Operating System: Microsoft Windows XP

ErrorMessage: " Turn the power off and turn on again"   I use an XD Picture Card to download my pictures on to my computer.  Then as they were loading I got this message.  Thinking it was just the power button on printer. Turn it off then on.  It did it again.  Took the card out, thinking it might be card.  Put a new card in and everything was loading up really, really slow. Also, didn't get the error message.  Can you tell me why?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2017 11:57 AM

HP Recommended

The right most button is the power button.  Press and hold for a second then let to.  The printer should power down.  the same button will start the printer back up.  Powering down then up is what my "power cycle the printer" refers to.

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

View solution in original post

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4 REPLIES 4

‎03-22-2017 12:38 PM

HP Recommended

I'm not sure why the download speed would change.  I could speculate, but that won't solve your slow transfer problem.

 

If you haven't done so I would power cycle both the printer and the computer and see if that resolves the issue.

 

 

How is your printer connected to your computer?

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP
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‎03-28-2017 10:51 AM

HP Recommended

My printer is hooked up to the computer with a USB connection.  How do I power cycle the printer?

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‎03-28-2017 11:57 AM

HP Recommended

The right most button is the power button.  Press and hold for a second then let to.  The printer should power down.  the same button will start the printer back up.  Powering down then up is what my "power cycle the printer" refers to.

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP
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‎03-29-2017 07:14 AM

HP Recommended

It worked.  I took some shots and downloaded them into my  computer and everything is working fine. Thank you!

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