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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Adiicoii7
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Memory Device Problem - HP Office Jet Pro 7740

HP Recommended
HP Pro Book
Microsoft Windows 10 (32-bit)

Memory Device Problem - HP Office Jet Pro 7740 on display. No USB currently plugged in. Using Wifi only so no cable or ethernet connections. HP Smart does not indicate there is no problem with printer. 

Have tried turning printer and laptop on and off (waiting for 60 seconds etc) but this did not work. Have unplugged and plugged printer cord, but this did not work. 

 

Please help. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Adiicoii7,

 

I'd like to help!

 

I understand you receiving "Memory device problem" error

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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