Menu Access is Disabled

[sweetestcarolin]

Hi, I got a new Internet provider and I cannot get to the menu to reset the Wi-Fi I can only see menu access is disabled.  I haven’t been able to print in a year and I just want to do something about it finally. Can someone please help me? Grrrr

[Betty0610]

@sweetestcarolin

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!