Message 0X83C0002B

[clayrh]

The last two times I have powered down my OfficeJet 4650 and then repowered on,  I have got a 0X83C0002B message on the printer display.  The last time , I somehow managed to get rid of it, but this time nothing works.  Does anyone know what the procedure is to recover from this messeage.  Thanks   (I did find a suggestion once to remove the power cable, then remove the cartridges and then repower on, but the cartridges won't slide over far enough for me to get to them)

[Raj1788]

@clayrh

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Check if the carriage is moving 

Remove the cartridge and reinstall it and check if the error persists.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then click on this link: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539... and follow 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' displays.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[clayrh]

I apologize for not getting back sooner but had work to do outside cleaning up from our last snow storm.   Thanks for the quick reply.

  Anyway - I have gone through all of your steps and then clicked on the link you provided.  I ended up loading both an hP printer diagnostic and a Wiindows diagnostic.  The first ran me through the same instructions ( I do have the printer directly connected to an outlet - also it runs on WIFI with my laptop, and the WiFi has and is working fine) but the instructions finally said I would probably have to get the printer serviced.  I then ran the Windows diagnostics. They said they could't connect to the printer.  They then gave me  a choice to load one of several print drivers:  A Universal Print driver or a Post Script Emulation driver.  The 'headline' said PCL6 Drivers.   I didn't do that  yet.  I don't know much about drivers.  That could be a last resort.    ONE THING:  I can't get the cartridges to slide over far enough to remove them, which maybe is the problem.  I have put new cartridges in numerous times with no problems.  I can see the colored cartridge, but the black and white one is under a plastic plate on the right side.   Can they be removed manually?     

  I appreciate your help.  I may end up taking it to shop if I can find one around here.   Again, thanks.   Clay

[Raj1788]

@clayrh

Appreciate all your efforts.

Follow the steps in this document: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0... for  Carriage Jam.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[clayrh]

Raj1788 - Thank you for your continued support.  I used the link you gave me, and the instructions are very clear.  I went through the various paper jam scenarios but didn't find any paper.  The other section is about removing the cartridges which I can understand would cause problems if not properly inserted.    

            THIS BRINGS ABOUT WHAT I THINK IS THE PROBLEM:  The cartridges will not return to the middle where they can be accessed  (which they always have when I put new ones in before).  So I can't remove them to see if they are in wrong.  

   Are there any instructions somewhere on getting them back to the center?  Can the small plastic cover which goes around the inside of the printer be removed?   That is what is covering them on the right side.  The colored cartridge is mostly visible, but slightly under the cover so it can't be taken out.  The black and white cartridge is completely covered.    

    Again - thank you for all of your help.  Clay

[Raj1788 · Accepted solution]

@clayrh

This is a hardware issue with the printer.

I suggest you contact HP Support for further assistance.

Have a great day!

[clayrh]

The message indicated a hardware error - carriage would not return to center in order for me to remove cartridges.  I ended up purchasing a new printer online from HP at a reasonable price.

I want to thank Raj1788 for all of the help on this problem and also the gentleman (I did not get his name) who helped me with online support.

[Raj1788]

@clayrh

Keep me posted for Any technical queries.

Have a great day!

Cheers:)