Message "Printhead damaged. Contact HP for support"

[fuzzrat]

I'm getting "Print head damaged. Contact HP for support" message on the view screen of my HP Photosmart 6520 e-all-in-one printer. This started after changing the black ink cartridge out because it wasn't printer any black even though the ink levels showed to be half full.  What can I do to resolve this problem? My HP warranty has ran out. Any help would be much appreciated. Thanks

[A4Apollo]

Hey there! @fuzzrat, Thanks for stopping by the HP Support Forums!

I understand you are getting print head damaged error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

It sounds to be a hardware issue and I'm not sure about the prices to get your printer fixed. I would suggest please contact HP support and get the service options.

However, please try the steps recommended below.

Resetting the printer can reset the connection with the printhead and clear any error messages. 

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Link to contact HP.

I'll keep an eye out for your response.

I hope you have a great day!

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[fuzzrat]

Thanks very much for your response to my question about "print head damaged. Contact HP for support". I did try all of your suggestions with no help. I have ended up ordering a new printer. Thanks again.

[A4Apollo]

@fuzzrat, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Since it is a hardware issue with your printer, I cannot help you much here.

Please contact HP support for service options.

Link to contact HP.

Have a beautiful day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ohnotaclue]

The reply to switch on and off is not really that helpful in fact it’s fairly humourous as it was quite as useless as i expected. Oh well it looks like my hip printer is heading to the rubbish skip and i will look to a different brand next time around... so put that in your feedback tray prob in the junk to be ignored folder. 😞