Message won't clear printer screen

[MP1000]

I have just changed the black ink on the printer and now the message asking me to return the empty cartridge to HP won't clear the printer screen. I have tried taking the new cartridge out and putting it back in, turning it off and pulling power and back on, opening and closing the printer doors, pressing the "OK" button many times to clear the message and it won't clear. This means I now cant access the other functions like scan or copy from the printer. The printer still prints fine from Microsoft products but now won't print from Apple iPad.  Its only just out of warranty so would seem wasteful to throw away and buy another one due to a stupid fault like this.  Any help would be great.  Many thanks 

[Dragon-Fur · Accepted solution]

@MP1000 

Try opening the printer tray where the paper is located.

Leave the tray open for a couple of seconds.

Close the Tray

Look in the printer display for a message about paper size / type.

Answer to edit / accept the paper size and type.

That might kick the message free.

What else?

It might be helpful to kick this from the iPad side.

Example - HP Smart Mobile - iPADOS - Ink Status

HP_Smart_W10_Printer_Status_Ink_Message_1

Reminder:

You can also check / modify Tray and Paper Management using the Embedded Web Server (EWS) and from within HP Smart.

Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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[MP1000]

Hi Dragon-Fur

That worked perfectly - Thank you for your help and advice

[Dragon-Fur]

@MP1000 

You are welcome.

Happy uninterrupted printing!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"