Meter stup catrige message

[Amonra56]

I noughty new catribes and after replacing them it says for the colour catriage the black one it accepts?

[Raj1788]

@Amonra56

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Remove the cartridge and check what will be an error message?

Did you try with the different ink cartridge?

Could you please help me with the error message on the printer screen(English).

Keep me posted,

Have a great day!

Cheers:)

[Amonra56]

This is the first time i bought ink after the ones I got with the printer..I bought them in a store it says hi on them so I think they are.and the message on the screen says to use SETUP catriages that I got with the printer.and I don't have anymore left to change and try with different ones.but it accepted the black colour.only the 3color it doesent accept

---

@Raj1788 wrote:

@Amonra56

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Remove the cartridge and check what will be an error message?

Did you try with the different ink cartridge?

Could you please help me with the error message on the printer screen(English).

Keep me posted,

Have a great day!

Cheers:)

---

[Raj1788]

@Amonra56

Thanks for the reply,

I have sent you a private message, for the next course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!