• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-21-2020 03:18 PM

HP Recommended
Product: Deskjet 3520 all in one
Operating System: macOS 10.15 Catalina

0D9557B0-F0B4-4888-8931-6E5BD67DDD02.jpeg

 

image.jpg

 

Hi there, please help. 

 

My printer is not working property as in the picture. I tried print with WiFi, cable and photocopy the problem still there. 

Also, I have tried clean the printer head, replace ink cartridges, and also the device removed and reconnected,  problem still not solved.

1 person had the same question
2 REPLIES 2

‎04-21-2020 03:56 PM

HP Recommended

You have a problem with the printhead, most likely the ink has dried in it.

You can try to clean it manually but following one of the vids on youtube on cleaning printheads.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎04-21-2020 04:34 PM

HP Recommended

Hi 8lives,

 

Thanks for you reply,  but I have tried clean the print head a few times. It still printed with missing lines. 

Again, thanks for your help !

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.