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‎04-21-2020 03:18 PM

HP Recommended
Product: Deskjet 3520 all in one
Operating System: macOS 10.15 Catalina

0D9557B0-F0B4-4888-8931-6E5BD67DDD02.jpeg

 

image.jpg

 

Hi there, please help. 

 

My printer is not working property as in the picture. I tried print with WiFi, cable and photocopy the problem still there. 

Also, I have tried clean the printer head, replace ink cartridges, and also the device removed and reconnected,  problem still not solved.

1 person had the same question
2 REPLIES 2

‎04-21-2020 03:56 PM

HP Recommended

You have a problem with the printhead, most likely the ink has dried in it.

You can try to clean it manually but following one of the vids on youtube on cleaning printheads.

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‎04-21-2020 04:34 PM

HP Recommended

Hi 8lives,

 

Thanks for you reply,  but I have tried clean the print head a few times. It still printed with missing lines. 

Again, thanks for your help !

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