Missing or Damaged Cartridge, After power outage

[NRalDroid]

After power outage, printer msg Missing or Damaged Cartridge.

All cartridges have an "X" when displaying the ink level from the printer control panel and from the HP OfficeJet 6700 Desktop Application.

All cartridges, relatively new, only a few dozen prints. If you remove each cartridge and lightly shake them, you can hear the ink.

Found and followed instructions from this support article:

https://support.hp.com/us-en/product/hp-pavilion-6700-desktop-pc-series/4322971/document/c03071872

Reset the printer, followed instructions. Still displays message of Missing or Damaged Cartridge.

Cleaned the cartridge contacts, followed instructions. Still displays message of Missing or Damaged Cartridge.

Replaced the problem ink cartridge (even though ALL cartridges show empty / bad, only purchased one). Purchased new Black HP OEM cartridge and installed it, printer still shows that it is empty. Still displays message of Missing or Damaged Cartridge.

Is there another level of reset to try or do you think the printer is toast?

[Riddle_Decipher]

@NRalDroid

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers & meet like minded tech enthusiasts! 

As I understand, since the power outage the printer has an error - "Missing or Damaged Cartridge",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you attempted to upgrade the printer firmware?

While you respond to that, here's what you need to do:

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer.

Use one of the following methods to upgrade the firmware. If one method does not work, try the other.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If the issue persists after you restarted the printer once the firmware update was installed, check this: 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Do get back to us as we have a few more tricks up our sleeves, 

Besides, we will follow up to ensure your concern is resolved,

That said, If we have helped you resolve the issue, 

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[NRalDroid · Accepted solution]

In a private email, received a message that said that it could be the print head, which was not replaceable in a 6700, so, if not under warranty, see a local store for an upgrade option.

Thank you for your time and help!

[Riddle_Decipher]

@NRalDroid

Thank you for the update,

I appreciate your time and efforts,

I'm glad I could be of assistance, that said, thank you for taking the time to update the community of the outcomes of our conversation.

To thank me for my efforts to help you, Click here to access my original public post and Select - "Accept as solution", And click on the purple thumbs up, that said, have a Good Day & Good Luck!